Blog - Advertising

FTC Tightens Guidelines on Bloggers, Tweeters to Encourage Transparency in Paid Endorsements

You may have read already that the Federal Trade Commission (FTC) has amended its guidelines regarding endorsements and testimonials, last changed in 1980, to require bloggers to disclose a financial relationship they have with an advertiser or agency when publishing a review about a product or service. This most likely has to do with bloggers such as those recruited now by Walmart, Lifetime, or other big brands trying to influence the bloggosphere, but nonetheless, the guidelines do not discriminate. In the words of the FTC:

The revised Guides also add new examples to illustrate the long standing principle that “material connections” (sometimes payments or free products) between advertisers and endorsers – connections that consumers would not expect – must be disclosed. These examples address what constitutes an endorsement when the message is conveyed by bloggers or other “word-of-mouth” marketers. The revised Guides specify that while decisions will be reached on a case-by-case basis, the post of a blogger who receives cash or in-kind payment to review a product is considered an endorsement. Thus, bloggers who make an endorsement must disclose the material connections they share with the seller of the product or service.

The Wall Street Journal published a piece on this, implying that the FTC wanted to restrict gift giving to bloggers, and followed up with at least two clarifying articles which made it clear that the FTC was targeting advertisers, and not bloggers, to maintain the ethical responsibility to fully disclose when bloggers are paid to positively review a product. In the FTC article mentioned above, tweets from Twitter are not mentioned, but The Wall Street Journal does include them in its analysis, as any experienced online person would as well, since both blogs and personal Twitter feeds aka "micro-blogs" and are being used to endorse products and services, both in a paid-for-services way, and in a strictly editorial way.

Discussion on this topic can go in several directions, including the direction of federal government involvement in general and whether or not it's a good idea. Let's refrain from that conversation, and instead focus on why the FTC was compelled to amend these guidelines in the first place. Usually government springs into action based on a relevant current issue. The issue here is clear: the bloggosphere has been growing and growing. The Twittersphere has been growing even faster because creating content for a "micro-blog" is a lot easier than publishing a proper and effective blog post. That said, some bloggers and tweeters are taking liberties with their public voices which may not be in the best interest of maintaining truth and trust when endorsing a product or service, and can actually pollute so called "word-of-mouth" marketing. Let's explore:

BLOGGING: BACK TO BASICS
Bloggers started blogging, in my opinion at least, to have a voice. As a voice, they had to say something worthwhile to maintain an audience. Some were talented enough to just write about their lives. Others had to have themes and be top trendspotters. Like magazines, they searched the world for good product or service to recommend. Early PR firms or boutique firms actually had their finger on the pulse of this word-of-mouth movement that at the time, was extremely genuine because bloggers had devoted followings - small or large - each had some kind of influence over purchasing decisions. As a blogger myself, my first direct pitch was from then first time author Jennifer Solow. She reached out to me to review her then new book, The Booster. Her directive: if you like it, please blog about it. If you don't like it, please don't. Well I did review it, but *gasp* I didn't mention that she sent me the book to read. Ethics would indicate that maybe I should have disclosed that I got a free book, but you know what? If the book was bad, A. I'm not going to finish it, and B. I'm not going to recommend it to anyone because my reputation would not be trusted when others went out and bought it and were bored stiff. But I could have added a little sentance at the bottom of the post. It would not have hurt my blog post in any way.

True blogging, in my opinion, is just genuine. If you really need a sample in order to give a proper review, fine. For the nomie baby car seat cover, sending a sample to a mom blogger makes sense because it needs to be mom-tested-and-approved. But for a designer like SpoonFedArt, whose publicist first emailed me long ago, little tips about cool stuff can go a long way. When I opened the email from the publicist to tell me about something wonderful that just happened for the then new company SpoonFedArt, I read it, liked the product, and blogged about it, saying how fun my inbox was those days.

TWEETING: THE $1 TWEET
Or is that the McDonalds dollar menu?

Collective-E tweets for our members who pay for membership. Our tweets spread naturally b/c the links are just so good. Tweeting information about our members is clearly stated in our membership benefits (we refer to it as Promotyping, a term we made up), but it's also a no-brainer for us, and we couldn't not do it if we tried (that's why we made it a benefit). This is a most creative and effective use of a Twitter feed for potential profit (because yes, people do understand that part of their Collective-E membership includes endorsements from us via social networking). We didn't sell our Twitter souls for our 140 character real estate for $1 to tweet about a random product from some random guy hocking his wares. That would dilute our Twitter strength, and thus hurt our actual recommendations. If you are considering selling your Twitter stream for $1 a tweet regardless of what the product is and if you like it or not, think again if you want quality followers.

ETHICS: WHO'S JOB IS IT TO BE ETHICAL or JOURNALISTIC INTEGRITY
Bloggers who are in this for the free stuff should re-think the impact of their voices, and consider going back to basics, where their voice is key, and trust is their golden egg. You don't need to review a piece of art or a limited edition product to know you you like the look of it. If you're so concerned about integrity, put on a disclaimer that you've never actually touched the fabric or the spoon, and to buy at your own risk. But come on people.

The Wall Street Journal points out that "...newspapers generally prohibit reporters from accepting gifts from a company they write about to protect their credibility with readers." Note that reason: to protect their credibility with readers. Bloggers do not have an editorial department or publisher to please. They just press "publish" and up it goes for the world to see. This is great, but requires self-monitoring to make sure you are fairly representing an industry of words.

RELATED ARTICLES
Thanks @kelcott for passing along this article from Gally Cat: http://www.mediabistro.com/galleycat/web_tech/how_big_is_the_ftcs_new_fo...

Guest Blog: Signing Spinning Guerilla Marketing at Fashion Week for Di Manno Designs

Stefany Di Manno is a Collective-E member and founder of Di Manno Designs, the fashion accessories company for hair cuffs, headbands, and wrist cuffs. She shares with us her experience with "sign spinning", a type of advertising used in densely populated areas with a lot of foot traffic. In this picture, Stefany is wearing a Di Manno Designs Black Brass Studded Headband and matching wrist band and Justin is wearing his favorite Di Manno Designs accessory, the White Large Crystal Wristband.

Arrow Sign Spinning for Di Manno DesignsDi Manno Designs made its presence in NYC September Fashion Week, not inside the Mercedes Benz fashion tent, but outside the tent in Bryant Park where a Di Manno Designs sign was seen spinning in the street.  The sign spinner was Justin Brown with Aarrow Advertising, who is known as one of the famous “Aarrow Sign Spinners.”  At every red light he was seen in the middle of the street spinning the Di Manno Designs sign, showing everyone around watching all his tricks.

I was able to pick out colors and send Justin images and my logo for the sign. On one side of the sign was a Di Manno Designs ponytail holder picture and on the other side was a Di Manno Designs headband and wrist cuff shot with my logo on both sides.  I like the fact that this form of advertising reaches so many people in such a short period of time.  I think people tend to remember this type of marketing, because it is so visual and different than the traditional flier hand outs in the streets. I also like that it immediately grabs peoples' attention and is unique and memorable.  Justin even managed to catch the attention of the President of Saks!

Aarrow Advertising is the world's largest guerilla marketing franchise, which was launched in 2002. The famous "Aarrow Sign Spinners" perform in many different US cities as well as different countries around the world. This type of marketing is known as guerilla marketing and can be very effective to market a company, especially in a heavily populated location like this one in NYC with a fashion event going on at the same time!

Justin thought NYC fashion week would be a great start to advertise my company and I agreed.  After this first pleasant eye-opening experience, I am looking forward to the next events where Di Manno Designs will get more exposure!

A Chance to Win $100K + Brand Exposure Just for Entering - A Great Labor Day Weekend Activity

You may have heard about the Shine A Light program from American Express in partnership with NBC Universal, where you could possibly win  a $50,000 grant and $50,000 in marketing support from American Express. We checked out the program, and looked at the nominees (some are Collective-E members!) and  it’s really worth taking a few minutes to enter this program for the traffic driving potential and brand exposure alone for your small business, or business you choose to nominate (those who nominate have a chance of winning a $3,000 American Express gift card if your nomination is chosen as a finalist).

We know that nobody labors harder every day than a small business owner, so this Labor Day weekend you might want to consider doing something to celebrate yourself by nominating your business, a friend's business or a beloved small business in your community for the Shine A Light program.  The program will be judged on what inspires most based on innovation, community spirit and customer service. To make it even more exciting, some of our favorite entrepreneurs and experts are judging:

  • Talk show host and entrepreneur Ellen DeGeneres (she tweets about it sometimes)
  • Fashion designer and entrepreneur Diane von Furstenberg
  • MSNBC's small business expert and host JJ Ramberg

Being nominated places your website link on a national website supported by American Express and NBC Universal.  We believe  many of you have exactly the types of inspirational businesses that they are looking for.

Also, don't be shy, we talked to the big wigs and they say it is totally acceptable - and encouraged - to nominate yourself!

Deadline for nomination is September 13th, 2009 and the winner will be announced October 19th, 2009.

Ready to enter? Here's How:
- Go to nbc.com/shinealight
- Submit a written nomination online for your business (or another business), accompanied by logo, photographs or video, if desired
- Tell all your friends via your newsletter, blog, Twitter, Facebook, and Collective-E's Link Love platform (which we Tweet often). If you'd like to get listed in our Link Love section, you must be a Collective-E member. Get more details on it here.
- You will be able to find promotional tools such as widgets and banners on the Shine A Light site to help you encourage online voting. Plus, such widgets and banners can also be used on Facebook and Myspace.

3 Easy Peasy Free Ways to Strongly Promote Links

I am all about the personal user experience. That's why I'm the Chief Experience Officer CEO in these Collective-E parts. In my guidance in how to effectively use social media, rarely will you hear me advocate for setting up automated things. Rarely. And if you do, it's because it's super special.

However, these are three very easy strategies to employ. While they take some initial thought in copywriting, they take no effort in producing:

USE YOUR EMAIL SIGNATURE

The email signature is a little used, little considered piece of very valuable real-estate. All of your friends see it. People you've never met see it. Someone for a reason you will never think of may be interested in what you are essentially advertising in your email signature.

Thoughtful uses include:
- Promoting a class: include the link on where to find details about the class.
- Promoting your Twitter name. I do go back to people's emails because I assume they include this in their email signature, as well as their physical address.
- A more startling and original use I've seen of the email signature is from Collective-E member Rachel Franco of Jala Designs. Not only did I learn about the service she was offering, but it inspired this post, which gave her a new link from our blog, and is about to share with you her skill. Rachel responded to an email I sent to the Collective-E Google Group. My email was about if anyone knew about a yoga or dance studio because my husband was looking for a space for the film he is working on. She replied that while she didn't know of a space, it sure was an interesting/fun job he had. At the end of her email was her signature:

"Need writing or editing help? I write/edit too! Visit http://sites.google.com/site/writing4results/ for a list of services and writing samples. Please help spread the word!"

That small line clearly told me, without being pushy, that she was offering writing services. And now I will include her in my recommendations for writers.

USE YOUR CONFIRMATION PAGE
A commonly overlooked space for promotion to people who clearly like your brand and buy from you. In fact, I need to update the confirmation page on my own online boutique. Product or service, if you sell something, and if you are able to have a unique message that either shows up to the customer right after they purchased from you, and/or in their confirmation email, you can add information about your brand.

Thoughtful uses include:
- Add links to your Facebook business Page and your Twitter name.
- Offer a coupon on their next purchase.
- Did you just get press that you are proud of? Link to your press page.

ASK FOR A RT (retweets in Twitter)
Again, inspired by a Collective-E member thanks to our Google Group, Jill Frechtman of Fretzels inspired this suggestion: When you email a group about a coupon code, or other offering that you have, you know that not everyone can purchase your product (be it a class or a chocolate covered pretzel). However, those people may want to support you in some way. Give them that way. Spell it out for them. Jill shared a coupon code with the group. Then she suggested that we RT (retweet it) in Twitter (RT basically means that you will pass along the information to your followers in Twitter). Here is how Jill gave us her request:

***If you are on Twitter, Please fee free to RT the following to your followers (just copy and paste):
RT @fretzels FREE Fretzels! Sweet Spcl this wk: Buy any 2doz, get 6 Watermelon fretzels http://tinyurl.com/lstcvc USE CODE: FREEWATERMELON

Perfect. Jill gave us the exact message to put into our Twitter accounts. And she included her Twitter name so that she could see who did it (clever). It was the correct character count, no brain power was needed by us to tweet this to our followers. We tweeted it on Collective-E's twitter handle, @collectivee, as we tweet lots of member coupons.

Have you done anything you're particularly proud of? Tell us!

Entrepreneur T-Shirt Story: Definition of Entrepreneur

Entrepreneur T-ShirtWe created the Entrepreneur t-shirt with the goal that you could be your own billboard, sparking the curiosity of others when they see you to ask what you do. So far, it has been quite effective. Sabina has been engaged in conversation in her Brooklyn gym, and I've just had a story I wanted to share.

While in Cleveland on a mini-break to "the country" from NYC, I stopped in a Starbucks to grab some coffee beans and the free cup of coffee that comes with that. I wore my Entrepreneur t-shirt, as I was continuing on to tennis and yardwork that afternoon. An older grandfather type was behind me in line. He saw my shirt and asked:

"Are you an entrepreneur?" to which I responded "Yes, I have a design company that designs and develops websites, and I have an entrepreneurs agency with a community twist called Collective-E that serves entrepreneurs by helping them with website, PR and business strategy services, and acts as a marketing platform for them." Then I clarified to the barrista which flavor of coffee cake I wanted.

He continued in his questioning: "Do you know the definition of an entrepreneur?" to which I really didn't off the top of my head...reciting definitions has never been my strong suit. However, I don't think that the world agrees on this definition, based on my earlier encounters with self-declared non-entrepreneurs (who, like it or not, run their own businesses). Instead of giving my definition of an entrepreneur, I asked him what his was, since people seem to define it in different ways. He proceeded to recite to me a very neat and tidy definition, and concluded with: "But that is the definition of Peter Drucker, who invented the word 'entrepreneur.' You DO know who Peter Drucker is don't you?"

He must have sensed that I did not immediately jump at the mention of this name, so I admitted: "You know, I didn't know I was an entrepreneur until a couple of years ago, when I just kept making and selling things. That's my approach to entrepreneurship." Then he asked: "Where did you learn to become an entrepreneur?" So that all of you know, I majored in Communications in Media and was one class shy of a Creative Writing minor from the College of Charleston in South Carolina. But this was not my answer. My answer was this:

"Life! I have to buy this Starbucks somehow!" to which he said, "That's right! Good luck!" I had so much more to that answer, but I've never been very fast at quips. I wanted to add on: "I identify and solve problems and deliver results that people want." Then I left to sugar and cream my coffee. He was very into this topic!

My take-away was twofold:
1. This shirt is a conversation starter. And we have more t-shirts for Freelancers and Consultants.

2. One does not have to study entrepreneurism to be a successful entrepreneur. In fact, while I was in college, they were just building the Tate Center of Entrepreneurship, so it was not a possibility for me to formally study it there, and I had no intention of "studying business" in a business major. I was too busy selling ads for the school newspaper, being the editor in chief of the literary magazine, directing a play, working at a French cafe - not to mention schoolwork! I was more focused on the things I wished to do and accomplish then on studying a concept. Not that one shouldn't go to school for business or entrepreneurship or anything that interests them or to sharpen skills. I just think that not doing these things for whatever reason - choice or circumstance - should not be a barrier to you pursuing what it is you want. If you have the vision, go for it!

At the end of the day, if we can deliver a product that people want, that is the study of entrepreneurship.

How to Advertise on Your Blog or Website: Peg Samuel of Social Diva Dishes

Peg SamuelWe always get asked about how to advertise on blogs and websites, and while we have some creative answers, we wanted to get answers straight from the source. So we went to our friend, Peg Samuel, Founder Social Diva Media. She's answered these questions for us, and for those who want direct access to her brain, she is leading a Collective-E workshop on Advertising on Your Website or Blog November 2nd. Peg is a top online sales person with over 10 years experience in Internet sales. She ran sales teams of up to 10 people, managed territories including international, has over 50k newsletter subscribers, and her advertisers range from Dior to Fiji Water. Here are Peg's answers to our questions to get the real deal and in depth answers to advertising issues.

Get more from the Workshop this Wednesday led by Peg on this very topic.


What is "display advertising"?
According to Wikipedia, display advertising is a type of advertising that typically contains text (i.e., copy), logos, photographs or other images, location maps, and similar items. In periodicals, display advertising can appear on the same page as, or on the page adjacent to, general editorial content. In contrast, classified advertising generally appears in a distinct section, was traditionally text-only, and was available in a limited selection of typefaces.

Easier Peg definition- those banners and ads you see on any given page of a website whether at the top, middle or side.

Are banner ads dead?
Not if they are relevant to the reader and served at the appropriate time. Examples:
1. You were looking for a new car and you saw an ad for a special deal in your area on a car you didn’t think about you might be interested
2. You are looking at your first boyfriend from high schools facebook pics and you see an ad for Boxtox. Hello!

Should I join an ad network like Glam? And what is an ad network?
Ad networks are great; I have worked at two of the top ones. If you want to focus on your site and the content and you are not a great sales person. They will do it for you. They have the contacts and the sales force to go in and get smaller sites on bigger advertiser buys.

Do I need a packet of some kind that I email to people who are requesting advertising rates? Can I just name some prices in an email?
Yes, a media kit is a great tool. Buyers like to see it and it gives you the “put together look” you want to go for.  I would also have a rate card put together. But in terms of forwarding your rates before you have a dialogue going, I would wait.

Should I post my advertising rates online?
I don’t. Why? Because I want to know who is asking, I want to be able to have a dialogue started with people that are interested. I want their contact info and interest/intent. I want to be able to negotiate etc.
Also, I don’t want it super accessible for my competition.

Should I post my traffic numbers and newsletter subscriber numbers online?
Sure, you can do this.

If I don't have a newsletter yet, should I have one? And if so, what kinds of things should I include in there? Full reprints of blog articles I've written? Pictures? What's the point?
100% you need a newsletter, even if it is just for CRM (Customer Relationship Management), in terms of your customers. They need to hear from you, remember the 80/20 rule of business.

How do I build my newsletter subscription rate to 50k?
See you on June 10th to find out!  Workshop Details

Thanks Peg!!

Read This: In Marketing, Say How to Find You

This is a post that was inspired not once, but twice from people yelling outside of my window. The message, however, is deeply important and supremely simple. Yet, many of us overlook it. So let it serve as a reminder. If it doesn't bring you sales, it may just save your life.

First, let's set the stage: I live in a building in New York City, several floors up. I have windows on all sides of my apartment, and it is generally quiet, save for chirping birds, emergency sirens, and the occasional store-front protective metal door being closing at night. I am a Home Office Worker who has been working from home for two years.

LESSON FROM THE YOGI BEAR CHRISTIAN CLUB
Every summer afternoon at 3:00pm, a group of young adults get onto a microphone, and start yelling about a Yogi Bear Club where they are going to provide entertainment of some sort to kids. The yelling begins at the strike of 3pm every day, which is very distracting, and all I can do is wonder where they are. I have been outside during these afternoon hours to run errands, but have never seen this club meeting. I picture it to be a giant puppet show out the side of a truck, but have no idea. Only recently did they start mentioning Christian things, so I have learned that they are associated a faith-based related program of some sort.

In the winter, they have stopped their shows. For Easter, they did a special edition, and fired up the microphones at 1pm. They were shouting: "Come on! It's time for the Yogi Bear Club! We're going to start, it will be fun, etc. etc." After several of these encouraging announcements, they finally stated what they were doing: an Easter egg hunt. And not long after that, they finally stated: "Get up! Get out of bed! Come down to W. 103rd and Amsterdam! We are having an Easter egg hunt! Get out of bed! Come see us at W. 103rd and Amsterdam!"

By jove! An address! After all of these years! It occurred to me in that moment that for two years, they have never stated this. Or stated it once and did not repeat it. Not only that, but their language shifted to one that was speaking to people in buildings, who they presumed were sleeping. If this had been a Home Office Rally of some sort, had they said "Get off of your computer and get some fresh air!", that might have done the trick for me.

What I learned: They had neglected to state the most obvious piece of information that could get me there: their address. And, they thought about their audience and what their audience may be doing, and used a message that appealed directly to that audience. Business owners may forget this when they are Twittering, and forget to mention a website of where to find something. Or a postcard design may have a website address in an hard to notice spot. I know I've done it.

LESSON LEARNED FROM A PERSON STRANDED IN AN ELEVATOR
As I was developing a website proposal for a client, I heard a one-word shout outside. I heard it a few times. Sounded something like: "Bob!" I wondered if it it was a person in distress, but decided that it was not. The sound got closer, and I imagined that it was a woman looking for her son or lost dog. She started to speak a sentence, that sounded like: "Bob! Come home!" Eh, I ignored it and put full concentration back into my proposal.

The shout continued, and suddenly the word "...elevator..." floated into my open window. Now "elevator", spoken by a shouting person, can only mean one thing: they are stuck. I ran to my window, and shouted: "Where are you?". She muffled something back about the evelator being stuck. But, I needed to find her. Finally, I shouted: "What address? What building are you in?" And sure enough, she was in my building (our elevator does get a little sketchy from time to time), and I put two and two together, and recognized her voice right away as my downstairs neighbor. The elevator got stuck, but she was not inside of it, rather in the basement doing laundry, and came out the basement doors to a back patio area to call for help. I called our Super, who was 4 blocks away, had him come down to get her, informed her of what I did, and called it a night.

What I learned: Again with the address, and a non-traditional word. The main point of her message was that she was trapped in a building and needed to be found. Calling "Help! Help!" yeilded nothing from anyone for several minutes. And there are a lot of people around her in buildings. Using unexpected words, like "elevator" is what called my attention.

Overall Takeaway: Think extra carefully about your audience. What are they doing at the moment you are sending them a marketing message? Are you emailing on a holiday? Are you emailing during a dead-zone of time? Are you Twittering a very important message about your new earrings that are for sale during a flurry of live Tweeting about the Presidential Debates? Are you bragging about your product, but forgetting to include your URL? Are you selling something niche online and want to improve your SEO, but not using that niche word anywhere in your copy because it is so obvious to you, but if you don't say it, Google will have no idea that you specialize in this?

So. Think about your audience and what appeals to them at that moment. And don't forget to make it very clear on how to reach you. :)

The NOT Going Out of Business Sale!

Fish Eddy's NOT Going Out of Business SaleI spotted this storefront while reading our local daily newspaper, AMNY. Maybe you've seen this in your town, but around here, there are plenty of "Recession Lunch Special!" signs on many restaurant windows. But this sale takes the cake from Fish Eddys: "The NOT Going Out of Business Sale!" And its sister, the "Chase Bank NOT Coming Soon Sale". Big chain drugstores and banks are gobbling up prime real estate on parts of Broadway that run through neighborhoods, thus enticing landlords to hike the rent on boutiques and local restaurants, causing them to not renew leases. So to see this ad campaign is fantastic!

Photos by Rolando Pujol

Get a Just Debuted Ad on Collective-E's Website

Just Debuted Ads

Have you been checking out the Just Debuted ads around the site? The fabulous promotions you see are all Collective-E members! Members get free credits for this ad placement, and have total control over what image, link, title and description is featured. We are addicted to the Just Debutes, and have just decided to create our own banner ads around them. When we place a banner ad on another website, we will be using some lucky Just Debutes to give them even more exposure. To get a better understanding of our Just Debutes, read all about how to add them. They are so fun.